WE’RE HERE TO HELP

Contact Book Nook House

Need help choosing a kit, checking an order, or completing your build? Our team is here to help.

Contact Information

Have a question about a product, an existing order, or the assembly process? Send us a message using the form, and include your order number when your question relates to a purchase.
Whatsapp: 8615259263578

How Can We Help?

📦 Order Support
For questions about an existing order, include your order number and the email address used at checkout.
🧩 Assembly Help
If you need help with a part or assembly step, include the product name and a clear photo of the issue.
💡 Product Questions
Ask us about kit difficulty, dimensions, lighting, included components, or choosing a suitable design.
↩️ Returns and Damaged Items
For return, damage, or missing-part requests, include your order number and supporting photos where applicable.

Get In Touch With Us

Contact Form

Helpful Answers To Your Questions

Find clear answers to common questions about orders, shipping, returns, payments, and our services, helping you enjoy a smooth and confident shopping experience.
How long does shipping usually take?

Order processing and delivery times vary by destination and shipping method. Please review our Shipping Policy for current estimated timeframes. Tracking details are sent by email when your order ships.

Yes, we ship internationally. Delivery times and costs vary based on destination and local courier services.

Eligible unused and unopened book nook kits may be returned according to our Return and Refund Policy. Please review the policy for the return period, product condition requirements, and instructions before sending an item back.

We accept major credit cards, debit cards, and secure online payment options supported at checkout.

Once your order is shipped, you will receive a confirmation email with a tracking number and tracking link.

You can reach our support team via the contact form, email, or live chat available on our website.