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SHIPPING INFORMATION
Returns & Refunds Policy
1. Overview
We want customers to understand the return process before making a request. This policy explains return eligibility, required item condition, damaged or incorrect products, return shipping, cancellations, and refund processing.
Contact us before returning an item. Packages returned without the applicable instructions may be delayed or refused.
Contact us before returning an item. Packages returned without the applicable instructions may be delayed or refused.
2. Return Window
To request a return, contact us within 7 days of the recorded delivery date.
Requests submitted after this period may not be eligible, except where additional rights apply under applicable law.
Requests submitted after this period may not be eligible, except where additional rights apply under applicable law.
3. Return Eligibility
To be eligible for a standard return, an item must generally be:
-Unused and unassembled
-Complete, with all pieces and accessories
-In its original packaging
-In resalable condition
-Accompanied by proof of purchase
-Returned according to the instructions provided by our support team
-Unused and unassembled
-Complete, with all pieces and accessories
-In its original packaging
-In resalable condition
-Accompanied by proof of purchase
-Returned according to the instructions provided by our support team
4. How to Request a Return
Contact us through our Contact page and provide:
-Your order number
-The email used at checkout
-The product name
-The reason for the return
-Clear photos when the item is damaged, incorrect, opened, or incomplete
If the request is eligible, we will provide the applicable return instructions. Do not send an item back before receiving these instructions.
-Your order number
-The email used at checkout
-The product name
-The reason for the return
-Clear photos when the item is damaged, incorrect, opened, or incomplete
If the request is eligible, we will provide the applicable return instructions. Do not send an item back before receiving these instructions.
5. Return Shipping Costs
For approved returns based on a change of mind or an ordering mistake, the customer is responsible for return shipping unless otherwise required by law.
If the item arrived damaged, defective, or incorrect and the claim is approved, Book Nook House will explain the available remedy and any applicable return-shipping arrangements.
If the item arrived damaged, defective, or incorrect and the claim is approved, Book Nook House will explain the available remedy and any applicable return-shipping arrangements.
6. Damaged, Defective, or Incorrect Items
Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us within
-The shipping package
-The shipping label
-The product received
-The affected or incorrect component
Keep the product and all packaging until the request has been reviewed. Depending on the circumstances and applicable law, an approved resolution may include replacement parts, a replacement product, another appropriate remedy, or a refund.
[X days] with your order number and clear photos of:-The shipping package
-The shipping label
-The product received
-The affected or incorrect component
Keep the product and all packaging until the request has been reviewed. Depending on the circumstances and applicable law, an approved resolution may include replacement parts, a replacement product, another appropriate remedy, or a refund.
7. Missing Parts
For a missing-part request, provide the product name, order number, part number or instruction-page reference, and a clear photo of the received contents.
Do not dispose of the kit or packaging while the request is being reviewed. Normal small components that have been lost during assembly are not treated in the same way as parts missing upon delivery.
Do not dispose of the kit or packaging while the request is being reviewed. Normal small components that have been lost during assembly are not treated in the same way as parts missing upon delivery.
8. Return Inspection
Returned items are inspected after they arrive. A return may be refused or a refund adjusted where permitted if the product is incomplete, used, assembled, damaged after delivery, or returned in a condition different from the approved request.
9. Refund Processing
If a refund is approved, it will be issued to the original payment method. Please allow 3 business days for us to process the refund after inspection.
Banks, card issuers, and payment providers may require additional time before the refund appears in your account.
Banks, card issuers, and payment providers may require additional time before the refund appears in your account.
10. Original Shipping Charges
Original shipping charges are [non-refundable / refundable under specified circumstances], except where the return results from our error or applicable law requires otherwise.
11. Exchanges
We do not currently offer direct exchanges. If an eligible return is approved, you may place a new order for the preferred product.
12. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation is not guaranteed after an order has entered processing, been packed, or been dispatched.
If an order has already shipped, the standard return process may apply.
If an order has already shipped, the standard return process may apply.
13. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a package does not automatically create an approved return. Any refund or reshipping decision will be made after the package is returned and reviewed, subject to applicable shipping costs and law.
14. Contact
To request a return or report an order problem, use our Contact page. Include your order number and all relevant details to help us review the request efficiently.