HELP CENTER

Frequently Asked Questions

Find quick answers about choosing a DIY book nook kit, preparing for assembly, tracking your order, requesting a return, and getting help with missing or damaged parts.

Choosing a Book Nook Kit

What is a DIY book nook kit?
A DIY book nook kit is a miniature decorative scene designed to sit between books on a shelf. You assemble its structure, furniture, decorations, and lighting to create an illuminated bookshelf insert.
Some kits are beginner-friendly, while highly detailed designs may require more time and patience. Check the difficulty level, estimated assembly time, and product specifications before choosing a kit.
Book nook kits contain small parts and are generally intended for teenagers and adults. Younger builders should work with adult supervision. Always follow the age recommendation shown on the individual product page.
Consider the theme, finished dimensions, difficulty level, estimated build time, lighting features, and included components. Beginner-friendly kits are a good starting point if this is your first miniature project.

Assembly and Lighting

What is included in a book nook kit?
Contents vary by product. A typical kit may include pre-cut structural pieces, miniature furniture, decorative components, LED lighting parts, and assembly instructions. Check the “What’s Included” section on the product page for exact details.
Glue, tools, and batteries may not be included because contents and shipping restrictions vary by product and destination. Each product page should list anything you need to prepare before assembly.
Assembly time depends on the kit’s size, detail, difficulty, and your experience. Some projects can be completed in several hours, while advanced designs may take several relaxed building sessions.
First, check the battery direction, wiring connections, switch position, and any steps shown in the instructions. If the lights still do not work, contact us with your order number, product name, and clear photos of the lighting components.
Yes. Contact us with the product name, the step number or instruction page, and a clear photo of the area you are working on. This helps us understand the issue and provide more useful guidance.

Orders and Shipping

How long does order processing take?
Orders are normally prepared within 3 business days. Processing may take longer during holidays, sales, new-product launches, or periods of unusually high demand.
Estimated delivery times depend on the destination, shipping method, carrier, and customs processing. Please review our Shipping Policy for current estimates. Delivery dates are estimates and are not guaranteed unless explicitly stated.
When tracking is available, you will receive a shipping confirmation email containing your tracking number and link. Tracking information may take some time to update after dispatch.
We currently ship to all world. Shipping availability, estimated delivery time, cost, customs duties, and import taxes vary by destination.
Contact us as soon as possible. We may be able to update the address before the order is processed, but changes cannot be guaranteed after an order has been packed or shipped.

Returns and Refunds

Can I return a book nook kit?
Eligible items may be returned within 14 days of delivery if they meet the conditions in our Returns and Refunds Policy. Contact us before returning an item to receive the applicable instructions.
Opened, used, partially assembled, or incomplete kits are generally [not eligible / eligible only under specified conditions] unless the product arrived defective, damaged, or incorrect. Review the full policy before starting a return.
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your payment provider may require additional time to post the refund.

Missing, Damaged, or Incorrect Items

What should I do if a part is missing or damaged?
Contact us within 7 days of delivery with your order number, product name, part number or instruction-page reference, and clear photos. We will review the information and explain the appropriate next step.
Contact us before using or assembling the item. Include your order number and photos of the product and shipping label so we can review the issue.
Photograph the outer packaging, shipping label, internal packaging, and affected product before discarding anything. Contact us promptly with the photos and your order number.

Still Need Help?

Send us your order number, product name, and any relevant photos so our support team can assist you more efficiently.