Last updated: July 28, 2026

Privacy Policy

Book Nook House (“Book Nook House,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit https://booknookhouse.com/, create an account, place an order, contact us, subscribe to our emails, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Book Nook House operates an online store offering DIY book nook kits, miniature house kits, craft accessories, and related products.

Website: https://booknookhouse.com/
Business name: Book Nook House
Address: 4925 Fairmont Ave, Bethesda, MD 20814, USA
Privacy email: info@booknookhouse.com

For questions about this Privacy Policy or our handling of personal information, please contact us using the information above.

2. Personal Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide to Us

We may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account username and password
  • Products ordered and order history
  • Shopping cart and wishlist information
  • Gift messages or delivery instructions
  • Customer service messages
  • Product reviews and other content you submit
  • Marketing preferences
  • Information submitted through forms, surveys, or promotions

Payment Information

Payments are processed by third-party payment providers.

We may receive limited payment-related information, such as the payment method, payment status, transaction identifier, billing name, and the last digits of a payment card. We generally do not directly store complete payment card numbers or card security codes.

The payment provider available to you will be displayed during checkout.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Language and approximate location
  • Referring and exit pages
  • Pages and products viewed
  • Search activity
  • Cart and checkout activity
  • Date and time of visits
  • Cookie and similar technology identifiers
  • Website performance and diagnostic information

We use this information to operate the website, remember your preferences, understand how visitors use the store, prevent fraud, and improve our products and services.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Confirm purchases and send order updates
  • Arrange shipping, delivery, and order tracking
  • Process payments, refunds, and returns
  • Create and manage customer accounts
  • Save shopping cart and checkout information
  • Respond to questions and customer service requests
  • Provide assembly guidance and after-sales assistance
  • Detect and prevent fraud, abuse, and security incidents
  • Maintain and improve our website
  • Analyze website traffic and shopping activity
  • Personalize product recommendations and website content
  • Send marketing emails when permitted
  • Manage product reviews and promotions
  • Comply with tax, accounting, legal, and regulatory requirements
  • Establish, exercise, or defend legal claims

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction requiring a lawful basis, we process personal information under one or more of the following grounds:

Performance of a Contract

We process information necessary to:

  • Accept and fulfill your order
  • Process payment
  • Deliver products
  • Manage returns and refunds
  • Provide customer support

We may rely on your consent for:

  • Marketing emails
  • Optional analytics or advertising cookies
  • Certain forms of personalized advertising

You may withdraw your consent at any time.

Legitimate Interests

We may process information when reasonably necessary to:

  • Improve our website and customer experience
  • Protect the website and our customers
  • Prevent fraud and misuse
  • Understand store performance
  • Respond to customer requests
  • Maintain business records

We consider the possible effect on your privacy before relying on legitimate interests.

We may process and retain information to comply with tax, accounting, consumer protection, fraud prevention, court orders, and other applicable legal requirements.

5. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to operate and improve our website.

These technologies may be used for:

Essential Cookies

Essential cookies support functions such as:

  • Shopping carts
  • Checkout
  • Secure payments
  • Customer accounts
  • Login sessions
  • Website security
  • Cookie preference storage

These cookies are necessary for the website to work properly.

Functional Cookies

Functional cookies remember preferences such as language, currency, recently viewed products, and account settings.

Analytics Cookies

Analytics technologies help us understand visitor numbers, traffic sources, page performance, and how visitors navigate the website.

Advertising Cookies

If enabled, advertising technologies may help us measure campaigns, limit repeated advertisements, and display more relevant content on third-party platforms.

Where required by law, non-essential cookies will only be activated after you provide consent.

You can manage eligible cookies through our cookie banner or your browser settings. Blocking certain cookies may affect website functionality.

For more information, please see our Cookie Policy.

6. How We Share Personal Information

We may disclose personal information to service providers that help us operate our business, including:

  • Website hosting and cloud service providers
  • WooCommerce and WordPress service providers
  • Payment processors
  • Warehouses and fulfillment partners
  • Shipping carriers and tracking providers
  • Customer support providers
  • Email and marketing platforms
  • Analytics providers
  • Fraud prevention and website security providers
  • Accounting, tax, legal, and professional advisers

These providers receive only the information reasonably necessary to perform their services and are expected to handle it appropriately.

For example, shipping information may be provided to fulfillment partners and carriers so they can deliver and track your order. Payment and billing information may be provided to payment processors to authorize or refund a transaction. WooCommerce notes that payment and shipping extensions can transmit customer data necessary to perform those services. WooCommerce privacy documentation

We may also disclose information:

  • When required by law, regulation, subpoena, or court order
  • To investigate fraud, security threats, or violations of our terms
  • To protect our rights, customers, property, or safety
  • In connection with a merger, acquisition, financing, reorganization, or sale of business assets
  • With your direction or consent

7. Sale or Sharing of Personal Information

We do not sell personal information for money.

Where applicable, you may opt out through our cookie preference tool or by contacting us at info@booknookhouse.com.

We do not knowingly sell or share the personal information of anyone under 16 years of age.

8. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you:

  • Product announcements
  • Special offers
  • DIY inspiration
  • Assembly tips
  • Abandoned cart reminders
  • Other store updates

You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting us.

Unsubscribing from marketing will not stop essential service communications such as order confirmations, shipping notices, security alerts, or responses to customer service requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of information and may include:

  • Order and transaction records: generally retained for the period required by applicable tax, accounting, and consumer protection laws
  • Customer account information: retained while the account remains active or until deletion is requested, subject to legal requirements
  • Customer service communications: retained as needed to resolve requests and maintain support records
  • Marketing information: retained until you unsubscribe or withdraw consent
  • Security and technical logs: retained for a limited period needed to detect fraud, protect the website, and investigate incidents

When information is no longer needed, we may delete, anonymize, or securely dispose of it.

WooCommerce provides configurable retention controls, so the periods stated here should match the settings under WooCommerce → Settings → Accounts & Privacy. WooCommerce Accounts and Privacy settings

10. International Data Transfers

Book Nook House may serve customers and use service providers located in different countries.

As a result, personal information may be transferred to or processed in countries whose privacy laws differ from those in your country of residence.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or other legally recognized transfer mechanisms.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Encrypted website connections
  • Restricted account access
  • Secure payment processing
  • Website monitoring
  • Software and security updates
  • Fraud prevention tools
  • Limited retention of personal information

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and notifying us if you suspect unauthorized account activity.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know whether we process your personal information
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict certain processing
  • Object to certain processing
  • Withdraw consent
  • Request a portable copy of eligible information
  • Opt out of direct marketing
  • Opt out of certain targeted advertising, selling, or sharing
  • Appeal a decision concerning a privacy request
  • Lodge a complaint with a privacy or data protection authority

These rights may be limited by applicable exceptions. For example, we may retain transaction information required for tax, accounting, fraud prevention, or legal purposes.

GDPR and UK GDPR rights commonly include access, correction, erasure, restriction, objection, and data portability. UK Information Commissioner’s Office guidance

How to Submit a Privacy Request

To exercise an applicable right, email us at info@booknookhouse.com with the subject line:

Privacy Request – Book Nook House

Please include:

  • Your name
  • The email address associated with your order or account
  • Your order number, if relevant
  • The right you wish to exercise

We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

You may use an authorized agent where permitted. We may request evidence of that authorization.

We will not discriminate against you for exercising your privacy rights.

13. European and United Kingdom Residents

If you are located in the European Economic Area or United Kingdom, you may lodge a complaint with the data protection authority in the country where you live or work.

Before filing a complaint, you are welcome to contact us so we can try to address your concern.

Where we rely on legitimate interests, you may object to that processing. You have an unconditional right to object to the use of personal information for direct marketing.

14. United States State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain selling, sharing, profiling, or targeted advertising activities.

If we deny your request, you may have the right to appeal by replying to our response with the subject line:

Privacy Request Appeal

We do not offer financial incentives in exchange for personal information unless separately disclosed.

15. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without appropriate parental permission, please contact us so we can review and delete it where required.

DIY kits may contain small parts, tools, batteries, or materials that require adult supervision. Product age recommendations relate to product safety and do not mean that the website is directed to children.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last updated” date at the top of this page. If changes are material, we may provide additional notice where required.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, or requests concerning this Privacy Policy or your personal information, contact us:

Book Nook House
4925 Fairmont Ave
Bethesda, MD 20814
United States

Email: info@booknookhouse.com
Website: https://booknookhouse.com/contact-us/