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SHIPPING INFORMATION
Shipping Policy for Book Nook Kits
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Delivery estimates vary by destination and are not guaranteed unless expressly stated.
1. Order Processing
Orders are normally processed within 3 business days after payment is successfully completed. Business days do not include weekends or public holidays.
Processing times may be longer during holidays, promotional events, new-product launches, or periods of high order volume. Processing time is separate from shipping time.
Processing times may be longer during holidays, promotional events, new-product launches, or periods of high order volume. Processing time is separate from shipping time.
2. Shipping Destinations
Book Nook House currently ships worldwide.
Shipping availability may vary by product, delivery address, carrier restrictions, or local regulations. If a destination cannot be selected at checkout, we may not currently be able to ship there.
Shipping availability may vary by product, delivery address, carrier restrictions, or local regulations. If a destination cannot be selected at checkout, we may not currently be able to ship there.
3. Estimated Delivery Times
| Destination | Estimated delivery |
| United States | 8-10 business days |
| Canada | 10-12 business days |
| United Kingdom | 10-12 business days |
| European countries | 10-12 business days |
| Australia and New Zealand | 10-12 business days |
| Other destinations | 12-15 business days |
Delivery estimates begin after an order has been dispatched. They are estimates rather than guaranteed arrival dates. Customs processing, severe weather, carrier disruptions, remote destinations, holidays, and other events outside our control may cause delays.
4. Shipping Costs
Standard shipping is free on eligible orders over $128. The order subtotal must meet the threshold after discounts and before any applicable taxes or duties.
5. Tracking Your Order
When tracking is available, a shipping confirmation email will be sent after dispatch. The email will include a tracking number or tracking link.
Tracking information may take 72 hours to appear after the carrier receives the package. In some destinations, tracking updates may be limited between export and local delivery.
Tracking information may take 72 hours to appear after the carrier receives the package. In some destinations, tracking updates may be limited between export and local delivery.
6. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the recipient’s responsibility.
7. Address Changes
Customers are responsible for providing a complete and accurate shipping address.
If you need to change an address, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or been dispatched. Book Nook House is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer, subject to applicable law.
If you need to change an address, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or been dispatched. Book Nook House is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer, subject to applicable law.
8. Undeliverable or Refused Packages
If a package is returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect it, contact us for assistance. Any reshipping or refund will be handled according to the circumstances and applicable costs.
9. Delayed Packages
If tracking has not updated or the package has not arrived within the expected timeframe, first review the latest carrier information. If you still need assistance, contact us with your order number and tracking number.
Please allow 3 business days beyond the estimated delivery window before requesting an investigation.
Please allow 3 business days beyond the estimated delivery window before requesting an investigation.
10. Lost Packages
A package is not automatically considered lost because tracking has paused. Carrier investigation periods vary by destination and service.
If a carrier confirms that a package is lost, contact us so we can review the order and explain the available resolution.
If a carrier confirms that a package is lost, contact us so we can review the order and explain the available resolution.
11. Damaged Packages
If an order arrives damaged, photograph the outer packaging, shipping label, internal packaging, and affected product before discarding anything. Contact us within 7 days of delivery with the photos and your order number.
12. Contact Us
For shipping assistance, contact us through our Contact page and include:
-Your order number
-The email used at checkout
-Your tracking number
-A description of the issue
-Relevant photos, if applicable
-Your order number
-The email used at checkout
-Your tracking number
-A description of the issue
-Relevant photos, if applicable